Customer Care Specialist / Warehouse Personnel

Emerson Fry is an online fashion retailer and seeking to add a Customer Care Specialist to our operations team. Primary points of focus will be responding to customer phone and email inquiries, processing sales and returns, picking/packing orders, conducting proactive customer outreach campaigns, collecting customer feedback and presenting to relevant teams to assist in improving our product lines. Our facility is located on a restored farm property in Lee NH (5 minutes from UNH campus). We have a small team with a love of doing great things.


  • Develop a working knowledge of our systems and product lines to be best equipped to field customer inquiries.
  • Provide satisfactory responses to customer inquiries as quickly as possible with a goal response time of 15 minutes during office hours or to clear the backlog queue within 1 hour of resuming office hours.
  • Process returns/exchanges as quickly as possible with a goal of clearing the queue each day.
  • Create opportunities for encouraging conversions and generating up-sells on both a reactive and proactive basis whenever time allows.
  • Provide valuable customer feedback to product development and operations teams.
  • Share time in warehouse to assist in processing orders and returns depending on time demands.
    • Picking/Packing E-Commerce Orders
    • Processing Sales/Returns
    • Receiving and Inspecting Inventory
    • Steaming/Cleaning of Returned Garments
    • General Warehouse Organization

Additional Notes:

  • Position is part-time starting around 30-35 hours per week
  • Possibility of ~25% Work-from-home
  • Pay starts at $17.50/HR
  • Generous Employee Discount on Product Lines


  • Able to take direction and work independently and focused.
  • Thrive in an environment with minimal oversight from management.
  • Efficient with repetitive tasks.
  • Eye for quality.
  • Strong problem-solving ability.
  • Strong prioritization skills to balance multiple demands. 
  • Ability to grasp new concepts quickly, an extreme attention to detail.
  • Not afraid of out of the box thinking and quick decision-making.
  • Ability and interest to grow professionally.
  • Passion for accomplishing great things.

If you or anyone you know are interested in the position, please contact us at with ‘Customer Care’ as the subject line.

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