Refund policy

RETURNS & EXCHANGES:

To initiate a return or exchange please visit: returns.emersonfry.com

We are available to help with any sizing and fit questions you may have. You can reach us at 877-843-1202 or by emailing info@emersonfry.com.

Need a different size?

Size exchanges are easy and ship free. Follow the prompts in the RMA portal.

Need a different style?

Return for Store Credit to avoid return fee. All items are eligible for a store credit within 30 days of receiving your order. 

Need to return for a refund?

All items are eligible for a refund of the purchase price within 15 days of receiving your order. 

Returns for refund incur a $8.50 return label fee. Refunds are processed to your original form of payment within 5-7 business days of arrival at our warehouse. Please allow up to 10 business days from the date your refund is processed for the credit to appear on your bank statement.

Items should be returned new, unused, and with all Emerson Fry garment tags still attached. Returns that are soiled, damaged or altered will not be accepted and will be sent back to the customer. All shoes must be tried on a carpeted surface until you are sure you are keeping them. Shoes must be returned unmarked and in the original packaging.

Do you live outside the U.S.?

For our international customers, your local shipping rates with the carrier of your choice will apply to any returns. For Exchanges, please contact our Customer Care Representatives to reserve your replacement item. International shipping rates will apply to your exchange order. We are available to help with any sizing and fit questions you may have. You can reach us at 877-843-1202 or by emailing info@emersonfry.com.

Send Returns to:

Emerson Fry

Attn: Returns Dept

456 Packers Falls Rd

Lee, NH 03861

SHIPPING:

Flat Rate Shipping

We offer flat rate shipping within the continental U.S. using FedEx or UPS Ground for $10.50. Unless otherwise noted, orders ship within 1-3 business days of order placement date.

Transit time for flat rate shipping is approximately 1-7 business days.

Domestic U.S. Shipping

Ground orders ship within 1-3 business days.

Expedited orders ship the same business day for orders placed before 10 am Eastern. Expedited orders placed after 10 am ET or on weekends will ship the next business day.

Transit time for ground shipping is approximately 1-7 business days.  
Please note we cannot ship to PO Boxes.

For insurance purposes, any Ground orders valued over $1000 or UPS Express orders will require an indirect signature. If the signature is waived by the customer, Emerson Fry is not responsible for replacing lost/damaged items.


International Shipping

We offer List Rates for all International Orders. Unless otherwise noted, orders ship within 2-3 business days of order placement date. Expedited orders placed after 12:00 pm will ship the next business day. If you have any questions regarding shipping times, Emerson Fry is open Monday – Friday from 9am to 5pm ET.

*Any international orders containing backordered stock will not ship until all items on sales order are available.

Any and all customs fees (customs fees, duties, taxes, brokerage fees, etc.) are entirely the responsibility of the customer. Unfortunately, Emerson Fry has no control over these fees. Please note they may add a significant cost to your order. You may contact us at info@emersonfry.com for a duties quote before placing your order. Because we are a retail store, we are not able to mark orders as “gifts” for customers in order to avoid paying these fees. We will not misrepresent product or values on customs forms. Emerson Fry does not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. 

PROMOTIONS:

While infrequent, we may periodically offer promotions on our Ends section when inventory is low and we do not have plans to restock due to material availability or seasonality. If you see something in the Ends you would like, don’t wait around to buy it. Discounts are not permanent and special promotions often end within a few days.

If we discount an item less than 15 days after you bought it at full price and your size is still available in stock, let us know and we’d be happy to retroactively apply the discount for you!

Items marked Final Sale are not eligible for return or exchange.